IT Consulting IT Support IT Security IT Infrastructure Cloud Services

The Five FoundationServices of Managed IT

Managed IT Services

Below are questions you may have about Managed IT Services, or Adept. If you have questions that aren’t addressed here, give us a call or shoot us an email—we’re always ready to talk IT!

We provide managed IT services and managed IT support to companies in the Rocklin, CA area. Adept Solutions is a local preferred managed IT company with over 15 years of professional experience with IT infrastructures.

It is out-sourced experts assuming responsibility for some or all of your IT operations. It takes the place of full-time IT personnel you would normally have on staff.

Adept’s Managed IT Services include five areas of service that provide the foundation your business needs to be competitive in your industry, keep your data safe, and position you to grow. These include: IT Infrastructure, Cloud Services, IT Security, IT Consulting and IT Support.

  1. Cost. Managed services are a flat fee, and often a fraction of the cost of hiring in-house. Employees are paid salaries, raises, benefits, office supplies, training and taxes which usually exceeds the cost of the flat fee.
  2. Experience and reliability. With Adept, you have access to an entire team of professionals, 24/7 support, and documentation of your IT requirements. Whereas, knowledge residing in one person can walk out the door and support will be subject to sick days, vacations and overtime.

This is our most asked question and the hardest one to answer without conducting a proper assessment first. Our prices are competitive, while offering a high level of service and client satisfaction. Your investment will vary based on the size of your business and the complexity of your network. Please see the Pricing page of this website for more information.

Paying someone as needed is called the “break-fix” model. This is when a provider comes to your site, fixes an issue, and sends you a bill for their work at an hourly rate. The difference between break-fix and managed include:

    1. Break-fix: They fix things only after they are broken, and there is no incentive to fix anything beyond what they were called to fix. This increases potential down time for your business.
    2. Managed Services is proactive. We monitor your system 24/7 and we provide onsite preventative maintenance. Our goal is to fix things before they break and give you as much up-time as possible.

Some of our clients have an existing IT staff. We work with them to alleviate responsibilities so they can focus on larger projects or vice versa. From our experience, 75% of daily in-house IT work is desktop support. Working together allows them to work more efficiently, which saves your business time and money. Our plans are customizable to meet your needs.

It is impossible to deliver the best results on out-of-date equipment and software. We will develop a plan to update your equipment if necessary. An inventory of all of your hardware and software will be provided to you post assessment.

Our service agreements are based on a three-year commitment with automatic renewals, because we anticipate long-term relationships with our clients. BUT you may end the agreement at any time with a 30-day notice.