The Five Foundation Services of Managed IT

IT Support

Support for your staff or internal IT team

What does great customer service look like? We think you will see it is a priority for our entire staff, but you will especially see it in our engineer team. At the conclusion of every service request, they send a customer satisfaction survey—and it’s all about the smiley faces. They answer your service calls directly, work hard to meet SLA’s, are patient and professional, document all work done, and follow up to make sure everything is still working. Great Customer Service? Yes, our engineers can show you what it looks like.

Could your internal IT team use some help? We offer remote monitoring and management tools, a ticketing system, and an IT documentation platform as well as a defined number of labor hours. Our team is available for project outside the basic supplemental plan when needed also.

Learn about support options

Adept Solutions Managed IT Services

IT Support

Give Your Team the Support it Deserves

Included Add-on Option

Help Desk Support In-house engineers are available through phone or email. Speak directly to an engineer when requesting support. All work is documented in a transparent ticketing system that can be accessed at any time. Completed tickets auto-generate an online survey to assess level of client satisfaction.

Result: Receive fast, professional service by engineers who are dedicated to providing the best service possible.

Onsite Support Engineers provide support at your place of business. Most service requests are solved remotely, but when hands-on work is required, an appointment will be scheduled for an onsite service.

Result: Engineers work on premise to resolve issues for your team when needed.

Online Portal Adept Connect is your convenient user portal. Adept Connect is an intuitive user portal that aids in the management and communication of service requests.

Result: Quickly make a service request, or see the status of a request.

Emergency After Hours Support Get help 24/7/365. On call engineers support your team after hours, on weekends and on holidays. Note: This service is available for all clients with an additional fee for each after hours service or as an add-on to your Managed IT Service contract.

Result: Help is only a call away, any time, any day.

Supplemental IT Support for your in-house IT team. When your in-house IT team is overextended, our team can help with remote monitoring and with management tools such as a ticketing system and a documentation platform. Projects outside the basic supplemental plan are also available.

Result: Get additional IT support without hiring additional in-house employees.