Why Your Business Needs Softphones

Why Your Business Needs Softphones

How do you communicate when working remotely? Email, old-fashioned phone calls, internal discussion forums? All are useful tools. However, if you want to dramatically improve your business performance, softphones are the way to go.

Flexibility

Softphones are an application for internet-enabled devices such as a smartphone or laptop, that allows you to make and receive calls from any location with an internet connection. It removes the need for a physical handset.

Even if your workers are homebound, softphones give them a lot of flexibility. There is no wasted time setting up lines for a traditional phone unit in their home office — they simply turn their personal smartphone into a business-level communication tool. With a headset or microphone, your team can enjoy hands-free calls.

Reduced costs

The best aspect of softphones is that they significantly cut costs. Instead of spending money installing and maintaining office phone equipment, you only pay a small subscription fee to get powerful softphone features on your mobile device and computer.

All the expenses associated with server expenses and system maintenance are taken care of by the softphone provider. And because softphones transmit communication data over the internet rather than traditional phone lines, you won’t have expensive local and long-distance rates.

Integration

Another benefit of softphones is that they can often complement your existing systems. When softphones are integrated with your customer relationship management (CRM) software, for instance, you’ll be able to compile previous call logs and relevant client information before making a call. This is particularly useful for customer service and sales staff who need contextual information to better serve their clients.

Softphones are perfect for any business that wants to operate at peak performance. They’re intuitive, feature-rich, and cost-effective.

If your business doesn’t have this essential communication tool, give us a call.  We can help you decide if softphones are right for your team.

Published in conjunction with TechAdvisory.