How to Request IT Support

As a Managed Service Provider, we provide IT support to businesses. Clients can contact us 24/7/365 for unlimited support. Like many MSPs, Adept Solutions handles support requests through a ticketing system.  

How Do You Request Support? 

Adept Solutions offers three ways to submit a ticket: 

Emailing help@adept-solutions.

How Do I Know Which Computer is Right for Me?

Purchasing the right device for your business can be tricky.  With so many options to choose from, how do you find the one that will let you blaze through your work load with ease?    

Start by Asking the Right Questions 

Answering these questions can help direct you to your perfect device.

Our Community

At Adept Solutions, we care about your business. We leverage your technology so you can be competitive and grow your company.

But IT is not the only thing we care about.

Seeing our community grow and flourish is also important to our team.

Insurance Can Help Fight Cyber Theft

Cyber Insurance is about preparing for the worst while hoping for the best. A local business owner experienced “the worst” when ransomware encrypted his financial records. He came to Adept Solutions hoping we could recover his data.

Hedgehogs—An Unscientific Postscript

As I have written before, I am one who likes the message of Jim Collins.  In his latest book, Jim Collins Turning the Flywheel: A Monograph to Accompany Good to Great, Collins delves more deeply into the ‘Hedgehog Concept’ and explains why it is the key to building a great company.

What Costs Are There to Outsourcing My IT Management?

"What does it cost to outsource my IT management?" is a question we often receive --and that has prompted me to write this blog.  My goal is to give you a good approximation of what it costs to have us partner with you to manage your network.  My first response to the question of cost is to say ‘it depends’.  This might sound like a cop-out, but it is certainly true.

Passphrases: How To Create Strong Passwords

Is there anything more frustrating than forgetting your password? Sure, it might only be a minor inconvenience at home. But at work, however, time spent changing and resetting passwords means time spent not working, and in business time is money. As IT professionals, Adept Solutions spends hours each week working with forgotten or incorrectly entered passwords.

CEO Article: Hold the Presses!…6 Words That Will Solve All Your Problems

In 1988, I was in Los Angeles learning about corporate leadership when I was invited to attend a lecture by Tom Peters, one of the thought leaders in business consulting at that time. I was excited to see him, and was not disappointed.  I am sure he talked mostly about the theories in his book, ‘In Search of Excellence,’ but mostly what I remember was how I felt.

What is the Modern Desktop?

“Get modern with Windows 10 + Office 365 + kept up to date” is the message sweeping across the IT landscape--along with the promise that it will be loved by end users. This modern desktop transports users up to the cloud for data and programs, which isn’t a shockingly new concept, as the term “the cloud” has been bantered around since the 1960’s.

But it’s getting serious now.

Risky Business? Not When It Comes To Your Data.

How a company manages its data and information can make or break a company’s success and its rate of growth. If you could transfer the headache and risk of managing and securing your data -- while maintaining the financial upside of your company -- would you do it?

As the owner or decision maker of a small or medium-sized company, the thought of outsourcing some aspect of your business has probably come to mind.